Passes cancellation and refund policy

Holiday passes

Refund of unused passes (no supporting documents required):

If you want to cancel your order, your unused passes will be refunded free of charge, without any supporting documents required. 
Please send us your request in writing to the following email address no later than the first day of validity of your pass. 

Safety measures implemented in the area

Our commitment to your safety

  • Masks will be mandatory in waiting areas, when boarding and while travelling on  lifts.
  • We encourage you to order your ski passes online to avoid queues at the ticket office and contact with others, plus the pass is cheaper when purchased online!
  • Physical distancing will be implemented in queues (floor markings in waiting areas at the ticket office).
  • Alcohol-based hand sanitizer will be provided at the ticket office and when boarding ski lifts.

Measures implemented by the other serivces in the resort

Covid-19 : Les Gets resort is dedicated to your safety

Find all the measures taken by the various services in the resort at the resort for your safety :