Privacy Policy

SoleGets places great importance on protecting your personal data and is committed to processing it in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Our Privacy Policy explains what personal data we collect, in what situations, why we use it, how long we retain it, with whom it may be shared, and what your rights are.

It applies to all services offered by SoleGets, including when you:

browse the pass.lesgets.com website
create a customer account
purchase a pass or an activity online
use our services or facilities
contact our customer service
subscribe to our newsletters or agree to receive our communications
participate in contests, surveys, or promotional campaigns organized by SoleGets

By using our services or providing us with your personal data, you acknowledge that you have read our Privacy Policy as well as our General Terms and Conditions of Sale for any purchase made. Where required by law, we obtain your consent before processing your data for this purpose (for example, for certain cookies or the sending of marketing communications). You may withdraw this consent at any time.

1. The Data We Collect

As part of our services, SoleGets collects only the personal data necessary for their operation.

Depending on how you use our website and services, we may collect:

your identifying information (last name, first name, date of birth);
your contact information (mailing address, email address, phone number);
information related to your customer account;
your orders, reservations, and purchases;
the documentation required to qualify for certain rates;
your photograph when required for certain passes (e.g., season passes);
data related to the use of your passes or access tickets (access control for ski lifts and activities);
browsing data on our website and cookies, depending on your preferences.

This data is used to:

manage your customer account;
process your orders and payments;
ensure ticket verification and facility security;
provide you with after-sales support;
improve our services using anonymized statistics;
send you, when you have consented or when permitted by law, information and offers related to our activities.

Certain information is required for us to provide our services. This information is indicated at the time of collection.

2. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

to access your personal data;
to request the correction of your personal data;
to request the erasure of your personal data, in the cases provided for by the regulations;
to restrict certain processing activities;
to object to certain processing activities;
to request data portability when this right applies;
to withdraw your consent at any time when processing is based on your consent.

To exercise your rights, you may contact us at:

SoleGets, Maison des Gets, 61 Route du Front de Neige, 74260 Les Gets

info@lesgets.com

We are committed to responding to your request as soon as possible and no later than the deadline set forth in the regulations. If you believe your rights have not been respected, you may file a complaint with the CNIL (www.cnil.fr).

3. Data Security

The security of your data is a priority for SoleGets. We implement appropriate technical and organizational measures (encryption, access management, certified service providers) to protect it. Since no system is foolproof, we also encourage you to protect your login credentials and remain vigilant against phishing.

4. Tracking Our Emails (Tracking Pixels)

The emails we send you (newsletters, information, or promotional offers) may contain a tracking pixel, also known as a web beacon. This is a very small image embedded in the email that allows us to track certain statistics, including:

whether the email was opened
which links you clicked on
the performance of our marketing campaigns

This information helps us better understand the interest in our communications and improve the content we offer you. When this processing requires your consent, it is obtained in accordance with applicable regulations. You can also disable the automatic downloading of images in your email client or unsubscribe from our communications at any time, without affecting your customer account or your purchases.

The data collected through these measures is used solely by SoleGets and its service providers acting on its behalf, in compliance with applicable regulations. Your preferences regarding tracking pixels remain accessible and can be modified at the bottom of all our newsletters.

5. Cookies

Our website uses cookies and other trackers to ensure it functions properly, to improve your browsing experience, and, with your consent, to measure our website’s traffic or to provide you with content tailored to your interests. On your first visit, a banner allows you to accept, reject, or customize the use of non-essential cookies. You can change your selection at any time via the “Cookie Settings” link at the bottom of the page.

What cookies do we use?

Cookie Type	Purpose	Consent
Strictly Necessary Cookies	Ensure the site functions properly (login, shopping cart, security, reservations, session retention).	No
Audience measurement cookies	Measure website traffic to improve our services.	Yes*
Personalization cookies	Remember your preferences (language, display, navigation choices).	Depending on their purpose
Marketing cookies	Measure the effectiveness of our campaigns and provide you with tailored offers.	Yes
Social media and embedded content cookies	Enable the display of videos or content from third-party services and facilitate sharing on social media.	Yes

*Unless an audience measurement tool is configured in accordance with the exemption conditions set forth by the CNIL.

Storage duration

Cookies are stored for a limited period of time, in accordance with applicable regulations. Cookies that require your consent are stored for a maximum of 13 months. Your cookie preferences are stored for 6 months, unless you change them.

How to Manage Your Cookies?

At any time, you can:

accept or reject non-essential cookies;
change your preferences using the site’s cookie manager;
delete stored cookies through your browser settings.

Rejecting non-essential cookies does not prevent you from accessing the site, but some features may be limited.

Cookies Set by Third-Party Services

Certain features of the site may use services provided by partners (for example, displaying videos, interactive maps, or social media sharing buttons). When these services set cookies that require your consent, they are enabled only after you have given your consent. We encourage you to review the privacy policies of these services to learn more about how your data is processed.

Web analytics solutions (Google Analytics, Google Tag Manager, etc.)
Consent Management Platform (CMP)
List of cookies actually set
Storage duration for each cookie
Possible presence of YouTube, Vimeo, Google Maps, Facebook, Instagram, TikTok, etc.

6. Changes to the Terms

Our Privacy Policy may be updated to reflect changes in regulations, technology, or our services. In the event of a significant change, we will notify you by any appropriate means when required by law. The current version is the one published on this page. We encourage you to review it regularly to stay informed of any updates.